New England’s Largest Lighting Display & Inventory
HARTFORD SHOWROOM 160 Brainard Road
• 
860.249.7631
OPEN 7 DAYS
& 5 NIGHTS
SOUTHINGTON SHOWROOM 235 Queen Street
• 
860.621.7585

Returns

Web Orders Return Policy

 

At Connecticut Lighting Centers we strive to deliver excellent customer service. If you are not satisfied with the product(s) you purchased, we offer a 14 day return policy.

1. All returns are subject to a restocking fee. A Notification will be provided at the time of ordering if an item is not eligible for return.

2. Please inspect all merchandise upon receipt.

3. To process a web order return please call 860-578-1948 or e-mail us at CLCWebOrders@CTLighting.com within 3 business days and we will send you a Return Merchandise Authorization. Our web order customer service hours are: Monday-Friday 8:30 a.m. – 4:30 p.m. All returned merchandise must be sent back with a Return Merchandise Authorization. Connecticut Lighting Centers will provide this to you through email or fax after you call with information about the item you wish to return.

4. Returns will not be accepted beyond 14 days of receipt.

5. Items purchased online can be returned to any Connecticut Lighting Centers showroom at your expense within 14 days . Please bring your original order receipt.

6. Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water.

7. No writing on the shipping carton and must include all original packaging and accessories.

8. Items that require buying in bulk/multiple quantities must be returned in the same quantity they were sold in.

9. Items that are returned without a Return Merchandise Authorization or are not in the same conditioned as received are not redeemable for credit.  

10. Please allow us 7-14 days from the receipt to issue a charge credit.

Items Excluded from Returns:  

1. Items marked and sold as Clearance or Final Sale are non-returnable.

2. Custom orders are non-cancellable and non-returnable.

3. We do not warranty or provide a return for a product that isn’t installed by a licensed professional.

4. All shipping charges on returns are non refundable.

5. All returns are subject to a 25% restocking fee.

Returning Small Parcel Items shipped via Ground Carrier – If you wish to return merchandise that was delivered by standard shipping, via ground carrier, Connecticut Lighting Centers will send you a Return Merchandise Authorization for the product(s). Initial shipping charges are non-refundable. Buyer also pays for return shipping on exchanges.

Returning Large, Oversized Items shipped via Freight Carrier – If you wish to return merchandise that was delivered by freight carrier, Connecticut Lighting Centers will make arrangements to pick up the product. Initial shipping charges are non-refundable. Buyer also pays for return shipping on exchanges.

Returning White Glove Orders – If you wish to return merchandise that was a White Glove Delivery, please contact Connecticut Lighting Centers. We will make arrangements in order to process the return. Initial shipping charges are non-refundable. Buyer also pays for return shipping on exchanges.

Web Orders Damaged and Defective Merchandise

1. If you have received any damaged or defective products, contact Connecticut Lighting Centers. Contact us at 860-578-1948 or email us at, CLCWebOrders@ctlighting.com within 3 business days and we will send you a Return Merchandise Authorization. Our web order customer service hours are: Monday-Friday 8:30 a.m. – 4:30 p.m. We will confirm the Returns Good Authorization within 2 business days, Monday thru Friday, excluding holidays.

2. If you refuse your package due to damage, please call us immediately.

3. Date and sign the delivery receipt. If you notice, “Damage” write damage on the delivery receipt.

4.
If an item is sent back as damaged or defective but is found to be in good condition, you will incur a 25% restocking fees and be charged for any shipping fees.

5. Please note, we will not be responsible for reimbursement of damage to a product done by another person and/or company (i.e. electricians, contractors, etc.

6. Please note that the finishes and colors of many of the products you see online may differ in person since every person’s computer monitor differs from others. This is not considered a defective item.

7. Returnable items must arrive back in original condition. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water.

8. No writing on the shipping carton must include all original packaging and accessories.

9. Manufactures who require buying in bulk/multiple quantities must be returned in the same quantity they were sold in.

10. May be asked to submit photos.

11. Please allow us 7-14 days from the receipt to issue a charge credit.

Prices and information shown are subject to verification. In the event of a discrepancy, we reserve the right to make corrections as necessary.