Below are just a few of our customer testimonials. If you have a testimonial about our products or services, would you please share them with us? We would love to hear from you!
Thank you very much for your help in arranging for Seagull Lighting to replace my kitchen lighting fixtures. When I walked into the store on New Year’s Eve, I expected a quick trip; buy a couple of light bulbs, and be on my way. I would never thought that a light bulb was not standard and would result in me eventually having no lighting in my kitchen. Your web site talks about “The customer being the boss” and honesty and integrity and that your number one priority is serving your customer’s every need. A lot of companies claim they put customers first, and that they serve customers’ every need, but I can attest to the fact that CT Lighting really does put customers first.
I have been so impressed with everyone I have come in contact with at CT Lighting. I have shared my story with many friends and family members—they too were surprised about the light bulb no longer being manufactured—and also impressed with the extra steps you have taken to help me. I have worked in a customer/client service relationship throughout my career, and CT Lighting has gone to the top of my list in meeting (and exceeding) customer expectations. I have other lighting fixtures that need to be replaced in my home—you can be assured that CT Lighting will be my first stop.
Rose - Wethersfield, CT
David and his staff are experts in helping you design a lighting system that will make your home look it's best. They are talented, patient and very easy to work with. My wife and I have had many dealings with them and are always impressed with their knowledge, design and advice. We highly recommend them to everyone.
Great Customer Service, Selection and Prices.
My husband and I are building a house and this place was recommended to us by our friend who had used CT Light for her recent building project. We stopped in on a Saturday to look at lighting, and before we could go off to picking pretty stuff, Ken the lighting expert, insisted we needed to look at the house plans to determine where we needed lights. He was right. He sat with us for two hours going through every inch of our home to design a lighting plan. I was extremely impressed. He will come out to our house site in the near future to confirm the lighting plan. Ken did have to take a break from us when the store got busy, which was a perfect time for us to take a break and get lunch. Ken wrote out 3 pages of detailed lighting needs (pot lights, bath lights, reading, etc.) He is very knowledgeable! We finally left with 'homework'. Ken provided us lighting books. We returned again a couple of weeks later, on a Sunday, and Cindy helped us pick out our lights. She was friendly, pleasant and very knowledgeable as well! Cindy spent a couple of hours with us choosing fans, chandeliers, bath room lights, etc. I had a detailed price quote for all our fixtures in my inbox within 24 hours! Their prices are comparable to internet prices, and their service so far is great.
Customer service is extremely important to me, and we have chosen to NOT use a very posh lighting store close to our home because their lighting department has crappy customer service. I can't believe that in this economy and with the internet making purchases so easy (and generally less expensive), that stores in this area have such poor customer service. The only thing that sets you apart is your customer service--the customer experience starts with making eye contact and greeting immediately upon entering your store--doesn't matter how busy you are, look, greet, smile--3 seconds. (Can you tell I'm passionate about service?! :-) )
My experience with CT Lighting the service, the people and prices has been GREAT.
We needed fixtures for an entire house. Paul could not have been more patient with us. He offered great ideas and suggestions and was very tolerant with my changes AFTER the order had been place. The service was excellent and we could not have done better on the price for all of our lighting needs.
This is a great family business.
We wanted to take a moment to acknowledge a great customer experience we had with Jeff Zagoren at Connecticut Lighting in Southington, CT. Last year we were in the middle of a complete kitchen renovation and we needed a lot of assistance with choosing under-cabinet lighting for our redesigned kitchen. We went to the Southington store and Jeff was eager to assist us. He explained the different types of under-cabinet lighting (advantages and disadvantages), and we ended up ordering all of our kitchen lighting, plus two (2) ceiling lights and one standing lamp for our bedroom. The process went smoothly and Jeff worked closely with us and one of the technical persons at CT Lighting with the configuration of the lights. When the lights came in, Jeff went above and beyond the call of duty by dropping off part of the order when it arrived into your store. When does that happen??
Most recently, we had a need to call Jeff again, as one of the under-cabinet light fixtures was malfunctioning. Jeff immediately found our work order and advised us that this piece was sill under warranty (we didn't have the paperwork, but Jeff found it in your system). Again, we had a GREAT customer experience, made possible by Jeff. He rushed ordered this part for us and we picked it up today.
An employee of this caliber should not go unnoticed! We have recommended some of our friends to visit CT Lighting and to personally seek out Jeff. Because of our direct experience with Jeff, we will be back to the Southington store for our lighting needs.
Bob R & Deb A - 2014
"After a lot of research for an "expert" landscape lighting designer in CT, we were introduced to Paul. The challenge presented to him was not only creating a lighting plan that covers over two acres of land, but trying to meet our expectations.
In a very short amount of time, Paul educated us on all the different styles of light, layering concepts, pros/cons, costs benefits, and "less light is more". He created a plan that included all types of fixtures—each strategically placed, uniquely configured with the correct light output and color. To say the plan was beautiful would be an understatement.
The store is open 7 days a week making our lives so much easier. The order was complex, but was delivered with 100% accuracy. Each of the hundred's of pieces where meticulously labeled for placement location. A blueprint was made for my electrician to follow.
Throughout the process, Paul was onsite with me at my house to review before, during and after installation. Proactive emails and phone calls to "see how we are doing" were especially appreciated. His attention to the smallest detail while being able to see the big picture is incredible.
Just when I thought Paul was one-of-a-kind, I was introduced to Jim Meltzer who programmed my RadioRA for me. His knowledge of the system, patience of trying to teach me how to use the system and professionalism were a breath of fresh air.
The amount of experience knowledge, professionalism and raw talent Paul and the entire team brings to the table is unmatched. I only wish there were more companies out there like Connecticut Lighting Centers! "
Terry S., 2013
"I had the pleasure of being referred to Jim Fellows, Hardware Manager, to assist me in securing some replacement parts for my Baldwin door hardware. Jim's thorough knowledge and expertise was immediately evident. He assisted me in identifying the proper parts necessary to resolve my problem- in a friendly and professional manner. In these days of mediocre customer service at many companies, Jim's professionalism stands out.
My wife & I purchased all the lighting fixtures for our home from your Hartford location many years ago. That started our positive experience with CT Lighting. Over the years we always return for our lighting needs because of the professionals like Jim we have encountered. We're always happy to refer our friends to your company because of the great team of knowledgeable professionals you have assembled."
Dennis E. 2013
"Connecticut Lighting had many options from which I could choose the ceiling fixtures I needed for hallway and bathroom. I wanted a new fixture with a vintage look. I am very happy with my selections. They have expanded inventory to include more than just lighting fixtures. Very cool fixtures for those looking for neat and affordable ways to improve a cherished home."
Beth S. - 2013, Angie's List
"Bought $400 worth in AM...brought back one item to exchange for larger in PM. Remembered to check in on Yelp! the second time, and saw 6% check in discount . They gave me the discount on everything!! Great customer care!"
Review Us On Yelp!
Ellen E. - 2013, YELP
Great merchandise! So many choices. Wonderful customer service.
Amy S. 2013
"Today, one halogen bulb went out from my pendant cluster. I called the Southington showroom and spoke with Ken regarding a replacement...He went over and beyond to help me find out what wattage and bulb I needed. I placed the order on the phone and couldn't have been more elated! I just wish you could have a center down near the shoreline .....He truly is an asset to your company!"
Stephanie G. - 2012, Facebook
Customer Review on Yelp - 2012
“Better service and selection than ANY big box chain.”
Customer Review on Foursquare - 2012
“Bought this lamp today at @CTLighting. I love it and I loved my shopping experience there.” View photo
Customer On Twitter - 2012
"I'll never buy another light at a big box store. The selection, services and, best of all, the expertise is worth the ride to Hartford. MJ is brilliant when it comes to lighting. Ask for her and you won't be disappointed."
Brian Peruta - 2012, Facebook
"I recently remodeled my bathroom. I looked all over the chain stores and couldn't find anything of quality. When I walked into this lighting center, I was very surprised to see how many bathroom lights there were. And the quality was excellent. The bathroom fixture I wanted wasn't in stock but it was sent to me without any problems. The sales people were also very helpful and very nice. I need outside light fixtures and I will go there again for them and all my lighting needs. Very friendly people and the prices are reasonable as well."
Review Us On City Search!
Customer Review on City Search - 2007
"We wanted to commend MJ on her excellent salesmanship. She was so knowledgeable about all your lighting products and gave us more options then we knew we had. We came away with the two fixtures that we came looking for and were very happy. MJ is so pleasant and cheery to talk to and it was a great experience! This was a first time at this showroom. We had visited your Southington store and bought many lights there before. Both of your stores have friendly and helpful personnel."
Debbie & David Scholz - 2012
"Unbelievable selection! A friend suggested I stop there because I couldn't find anything I liked for my living room/dining room. She told me Connecticut Lighting had a lot of lighting on display and in stock and I would find something. I had no idea what "a lot of lighting" meant - it is unbelievable walking through their showroom! I found a style I liked and actually had someone help me coordinate the different types of lighting needed. Where do you actually get service anymore? It was really terrific and my rooms look great. Would certainly recommend."
Review Us On Google!
Customer Review on Google - 2011
Jessica Trz - 2012, Facebook
Marlene Blumberger - 2012, Facebook
"I shopped here and had a big problem...there were so many beautiful choices it took me three days to make my decision. Why why why Connecticut Lighting Centers do you make it so difficult? I did not see lighting like that anywhere else, and the staff, well let me tell you about them. If it weren't for them, I really would not have known what I was doing. What a successful trip, and if I could take everyone in to see my new lights in my new bathroom, you would never shop anywhere else. Now, on to my kitchen..."
Barbara Schuberth-Almeida - 2012, Facebook
"Cindy, from the Southington showroom, was so helpful & friendly. She went above & beyond!"
Nancy O. - 2012
Joanne Singer - 2012, Facebook
"I always have a great experience shopping at Connecticut Lighting. I actually travel from NE Penn to shop for lighting for my home. Not only do they have lighting, but everything else to make your home beautiful. Always leave with a car load!"
Review Us On Google!
Customer Review on Google - 2011